Remote Technical Support Interview Questions

4,222 remote technical support interview questions shared by candidates

Recruiter: Salary Range Written Test: Create a logic jump. Respond to request for swag. Respond to cancellation request. SF Team Members: Previous experience. Outside interests. Manager of Customer Success ( Barcelona ): Type(s) of managerial style(s) you prefer. VP of Customer Success ( Barcelona ): Questions from the VP bordered on "gotcha" questions to what I term "inferiority complex" questions ( i.e., Why would someone with your experience be interested in working at Typeform? ) Not sure if it has anything to do with the recent exit of employees from the company or if that is just the VP's style. My overall experience was that the VP lacks the qualities the company purportedly seeks in candidates: professionalism ( she excused herself before the interview was completed, interrupted responses, curt when asking for clarity on unclear information regarding team makeup ). If you are considering interviewing with this company, I would consider carefully the other reviews for the company, not just my experience.
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Remote (US) Customer Support Advocate

Interviewed at Typeform

3.3
May 22, 2020

Recruiter: Salary Range Written Test: Create a logic jump. Respond to request for swag. Respond to cancellation request. SF Team Members: Previous experience. Outside interests. Manager of Customer Success ( Barcelona ): Type(s) of managerial style(s) you prefer. VP of Customer Success ( Barcelona ): Questions from the VP bordered on "gotcha" questions to what I term "inferiority complex" questions ( i.e., Why would someone with your experience be interested in working at Typeform? ) Not sure if it has anything to do with the recent exit of employees from the company or if that is just the VP's style. My overall experience was that the VP lacks the qualities the company purportedly seeks in candidates: professionalism ( she excused herself before the interview was completed, interrupted responses, curt when asking for clarity on unclear information regarding team makeup ). If you are considering interviewing with this company, I would consider carefully the other reviews for the company, not just my experience.

First, the interview started off by asking about my experience. Q: "How many tickets, on average, did you take on each day at your past job?" Q: "What are your strengths/weaknesses?" Then, they interjected completely inappropriate questions about my personal opinions and beliefs. To be clear, the topics themselves aren't a problem to discuss, it's the fact that they came up so abruptly in a professional interview about a Billing Support role that threw me for a loop and turned me off completely. It's simply not professional to ask these questions in a 2nd round interview. Q: "What do you think of the Alt-Right movement?" Q: "How do you believe Trans people are being persecuted?"
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Billing Support (remote)

Interviewed at OkCupid

3.5
Jul 2, 2023

First, the interview started off by asking about my experience. Q: "How many tickets, on average, did you take on each day at your past job?" Q: "What are your strengths/weaknesses?" Then, they interjected completely inappropriate questions about my personal opinions and beliefs. To be clear, the topics themselves aren't a problem to discuss, it's the fact that they came up so abruptly in a professional interview about a Billing Support role that threw me for a loop and turned me off completely. It's simply not professional to ask these questions in a 2nd round interview. Q: "What do you think of the Alt-Right movement?" Q: "How do you believe Trans people are being persecuted?"

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