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A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
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Customer Service Representative (Remote)

Interviewed at Cox Communications

3.9★
Nov 6, 2021

A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?

All questions were pretty easy and scenarios you may have already experienced before. I did not get the job which was very sad but it was because they hired internally. A friend of mine who used to work for the company told me that she knew the person they hired and it was an internal candidate.
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Employee Service Center Representative

Interviewed at United Airlines

3.8★
Apr 16, 2014

All questions were pretty easy and scenarios you may have already experienced before. I did not get the job which was very sad but it was because they hired internally. A friend of mine who used to work for the company told me that she knew the person they hired and it was an internal candidate.

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