How would you handle a situation where you didn’t know the answer?
Representative Interview Questions
263,899 representative interview questions shared by candidates
Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.
if a customer was irate and upset about something on the bill how would you handle the situation?
How would you handle one of us (the managers) coming up and telling you to do something that you completely disagree with and think there is a better way to handle the situation?
Why do you want this job?
What is the difference between a router and a firewall?
These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.
Was asked about my customer service skills and how I would approach difficult customers.
Why I wanted the job
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