How do you define Integrity
Reservation Agent Interview Questions
1,012 reservation agent interview questions shared by candidates
Are you able to work at least one day out of each weekend?
The questions were pretty basic to how you would handle customer service situations. Like describe a time you had to make a diffuclt choice. or tell of a time you went above and beyond for a customer.
Name a time you had a difficult customer. How did you handle it? What was the outcome?
None really, the interview was pretty basic Customer Service questions. The person doing the interview, while nice, was very short with me, and didn't give much feedback. She also led me on to believe that I got the job, and said she would be in contact within 5 days. She got in contact with me on day 7(via email) to say they were going to "pursue" other candidates. So here I've been assuming I had a job, to find out 7 days later I don't. Very disappointing and lost a lot of respect for Enterprise.
How would I deal with an upset client?
What is your experience with up selling add ones?
They asked would I prefer to work on Saturday or Sunday or both.
How to input things into the comptuer that is customer information>?
Describe a situation where you deliver exceptional service.
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