How would you deal with an irate customer?
Reservation Agent Interview Questions
1,012 reservation agent interview questions shared by candidates
When were you in a tough situation at work, what did you do, and how was it resolved?
As perguntas são para te conhecerem melhor, mais pra conhecer sua personalidade sendo que eles são bem simpáticos. Como é para trabalhar aqui no Brasil eles iniciaram falando com a gente em Português mas depois explicaram que iriam fazer algumas perguntas em Inglês para ver como era a nossa fluência.
What is your goal out of this job?
If you had many different things to do in a day, how would you prioritize everything?
What makes you a good candidate?
About experience, how to deal with calls and being able to work dealing with more than one task.
How did you work best as a team in a difficult situation?
What do you do when a customer calls irate about something?
What motivates you to keep a good attitude/customer service?
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