What is your favorite value and why?
Reservation Interview Questions
1,663 reservation interview questions shared by candidates
Unfortunately they ghosted and never asked me anything.
What does customer service mean to you?
1. How did you hear about the job, and what attracted you to the position? 2. The training schedule is 8:00 AM to 4:30 PM Mountain Standard Time, Monday through Friday, starting on May 20th. Can you commit to the four-week full-time training? 3. Tell me about a time you dealt with a difficult customer. What was the outcome? What did you learn? 4. Tell me about a time you received excellent customer service. What made it a great experience? 5. Describe a time when you receive either tough or constructive feedback. How did you learn from that experience? 6. Summarize a situation where you were held to a metric or goal and how you achieved it. 7. Do you have a dual desktop slash laptop (less than three years old) set up, USB headset, webcam, and high-speed internet (100 MPs) and feel comfortable setting it up? Chromebooks or tablets are not acceptable. 8. Walk me through an example of when your Internet disconnected. What steps did you take to troubleshoot the issue?
Describe a time you provided outstanding customer service.
How do I deal with complaints
What relevant job experience do you have?
They kept asking what I would do in a group setting or how i would handle a group project, it was a bit unexpected as it was just a call center.
Why do you want to work for Xanterra? There were not any unexpected questions. it was just a basic phone interview that may have lasted at the most five to ten minutes.
Why Four Seasons and why this role? What does luxury mean to you? How do you handle difficult situations/guests?
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