What time shift I wanted? What 2 days a week would I want off? Why do I feel that I would be a good fit for this position? If you were on the phone with a potential sale, but they were saying they had to go or would call back later, what would you do to keep them on the phone? Would I feel comfortable taking live calls on the second day of training?
-Tell me a time when you provided excellent customer service. -Tell me a time when you disagreed with your boss and how you handled it. -Tell me about a time when you had to deal with change and what you did.
Describe a time they provide a situation and want to know how you handled it
What have you done to take the initiative to do something for someone else?
What is one of your greatest weaknesses
Tells us about a time where you had to accomplish something and what did you do to reach the goal? Tell us about a time you had a difficult time understanding the customer but had to get the job done. Tell us how you handle criticism from a co worker or manager
How would you decide how to book a room for a specific person and what rate?
Someone wants to go to Orlando. They give you 2 different rooms to choose from to offer the customer. What questions do you ask to decide on the room to choose?
Had to role play a scenario of a call and a guest was not satisfied with the room and rate offered. They were looking for your answer to include the feature and benefit that justified the rate.
The phone interview included role play.
Viewing 521 - 530 interview questions