They asked me how to use the STAR method for an altercation I’ve experienced. Explained where a customer was upset due to communication errors and was able to assist to the best of my abilities and to put the care ofe customer first while still maintaining company protocol.
Can you give me an example of a time you dealt with an escalated customer?
What was a time I had A challenge guest and how did I help?
What did you do for work previously
How to handle difficult customer.
They ask questions related to customer service. They are looking to see if you have a real feel and enjoyment in making customers your priority.
Stengths, why good fit, reliable
What my past experience was
Give an example of a time you faced a conflict on a team. How did you handle it?
CUSTOMER SERVICE EXPERIENCE
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