I was asked to describe a difficult situation and how I handled it
Reservations Interview Questions
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They asked me how to use the STAR method for an altercation I’ve experienced. Explained where a customer was upset due to communication errors and was able to assist to the best of my abilities and to put the care ofe customer first while still maintaining company protocol.
Can you give me an example of a time you dealt with an escalated customer?
What was a time I had A challenge guest and how did I help?
What did you do for work previously
They used STAR Method Questions
Name a time you convinced a customer to do something that they had not originally planned on doing?
What would you do if your computer has no internet access suddenly? Tell us about a time when you had to persuade someone to do something that was not planned originally. Why do you think you are a good fit for this position?
Tell me about a time where you have to confidence an irate customer to go with your suggestion.
In the email, there were FAQ attachment along with it, Tell me what do you think about these question...
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