-Tell me a time when you provided excellent customer service. -Tell me a time when you disagreed with your boss and how you handled it. -Tell me about a time when you had to deal with change and what you did.
Reservations Interview Questions
1,663 reservations interview questions shared by candidates
Describe a time they provide a situation and want to know how you handled it
Tells us about a time where you had to accomplish something and what did you do to reach the goal? Tell us about a time you had a difficult time understanding the customer but had to get the job done. Tell us how you handle criticism from a co worker or manager
What have you done to take the initiative to do something for someone else?
Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!)
What is one of your greatest weaknesses
The phone interview included role play.
They provided me with a list of amenities and features for one of their hotels and asked me to give a brief sales pitch as if I was speaking to a customer.
Had to role play a scenario of a call and a guest was not satisfied with the room and rate offered. They were looking for your answer to include the feature and benefit that justified the rate.
How would you decide how to book a room for a specific person and what rate?
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