Scenarios Name a time when a customer disrespected you, how did you handle it? What is your definition of prioritizing? What's your weakness?
Retention Manager Interview Questions
1,363 retention manager interview questions shared by candidates
If someone called to cancel how would I respond.
What is your brand???
They asked questions about how you would respond to certain customer calls, like what would you say if a customer called to disconnect. The good thing is, the woman who conducted my phone interview actually prepared me for a lot of the questions they asked me. Just make sure you focus on past sales experience and past experience in a call center.
Name a time wehere you had to deal with a difficult customer? what was the outcome?
why comcast
Alot
Describe a situation where you had to descalate an irate customer
Try to sell me this remote so that I would want to use it.
Describe a hypothesis you were trying to solve.
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