Retention Specialist Interview Questions

1,362 retention specialist interview questions shared by candidates

In the 3rd part of the interview where I met the hiring manager in person, they gave me a basic senario where a customer was upset from a previous negative experience and was looking for assistance choosing the best vacation package based off some background info that was provided 15 min prior to roleplaying a phone call of the senario. The question was: how do you assist the customer.
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Retention Specialist

Interviewed at T-Mobile

3.6
Mar 8, 2017

In the 3rd part of the interview where I met the hiring manager in person, they gave me a basic senario where a customer was upset from a previous negative experience and was looking for assistance choosing the best vacation package based off some background info that was provided 15 min prior to roleplaying a phone call of the senario. The question was: how do you assist the customer.

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