Something like, do you have the ability to show empathy to customers in collections, rather than them just being some stranger on the end of the phone line. *They are looking for people who can offer solutions, be a critical thinker and be an advocate for the customer, not just a rude person asking for payment. In fact if you are rude are inappropriate with a CM, it's an automatic term.
What skills do you need to succeed in this role?
I think it was hard to balance the questions about mobility and learning new things with the clear desire of the department for you to stay in your role long enough to be useful to them.
So far no unexpected questions. Describe the risk management approach from your current job
Stats Questions. Take a guess, how much $ is in my pocket now? Eco questions. If the bank lend out 10K, how are the impact to Canadian GDP growth?
Why do you want to join Company? Something you are most proud of?
What makes PNC stand out in the market?
Nothing too tough. Mostly all behavioral questions throughout.
What are some internal controls?
They asked me to tell me about myself.
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