Tell me about an experience when you were unable to solve a problem.
Room Interview Questions
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Describe a time when a customer's response was not what you expected it to be, and how were you able to align with the customer and reset their expectation?
Why do you want to work at a company like Apple?
Not word for word, but basically if I have ever had to deal with an irate customer before and what did I do or say to resolve the situation.
They just asked the whole group about each role (specialist, genius, and so on) and got group feedback on what was important to the role. No one was singled out to answer, and people had to take their own initiative to give answers.
What is your favorite Apple product and why? Name a time you went above and beyond for a customer.
What is your idea of good customer service?
How would you handle a difficult co-worker?
They didn't ask many questions, more about what you would be doing there.
Tell me about your present or last job.
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