if u are hired. what are you going to persuade a customer to purchase more or extend their warranty services on Dell?
Sales Support Interview Questions
3,462 sales support interview questions shared by candidates
Me preguntaron principalmente sobre mi experiencia previa, cómo gestiono tareas y qué podía aportar al equipo durante las prácticas. También tuve que participar en un pequeño role play para mostrar cómo interactuaría con clientes potenciales y hablamos sobre mis conocimientos de la empresa y su actividad en el sector.
La entrevista se centró sobre todo en nuestras habilidades de comunicación y venta. Querían ver cómo reaccionábamos ante un posible cliente, cómo defendíamos el servicio y cómo manejábamos objeciones. Además, aunque el cliente pusiera pegas o se negara al principio, también valoraban que no nos rindiéramos y que intentáramos seguir la conversación para convencerlo.
I was asked how i would handle an abusive caller.
Tell me a time where you had work hard to achieve a goal.
Parlami di te, pregio e difetto, ti vedi meglio come leader o come parte integrante del gruppo
Nothing exceptional just basic competency questions based around targets, good customer service, and how you adapting to change etc
My issue throughout this process stemmed from the case study. During the Zoom interview with the hiring manager, I was asked to revise and annotate a standardized flyer. This flyer, however, wasn't in active circulation, as I was told. I was specifically directed to focus solely on text modifications, disregarding any alterations to design or icons. Nevertheless, during the third interview dedicated to discussing the case study, despite concentrating solely on text revisions as instructed earlier, the hiring manager deliberately attempted to discredit me. They highlighted the only "issues" were related to the design and icons, aspects I was explicitly told not to address. The manager then asserted that this supposedly standardized template was, in fact, utilized for their clients—a stark deviation from what I was led to believe. This discrepancy felt deceptive and disrespectful. The manager proceeded to consume my time and reacted defensively when I pointed out that this crucial information hadn't been disclosed in our prior discussions or even in the confirmation email.
Kortsom betreft het een korte kenningsmaking met de Sales Director OEM en de beschrijving van de job en taken.
(After meeting and getting to know the manager I would be work for) What would you hope to gain from working with me as your manager?
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