How would you handle delivering bad news to a customer and why would you handle it that way?
Senior Claims Representative Interview Questions
79 senior claims representative interview questions shared by candidates
Tell me a time you had a difficult customer to deal with and how did you resolve?
Be sure to prepare yourself for a BBI (behavioral based interview). Questions like, "tell me about a time when you had to....", "What would your employer say is an area of improvement?", "Tell me of a time when you had to work with an angry or difficult customer".
Do you multitask as a rule of thumb?
The questions asked are not hard, buy what matters is whether or not you have an answer for every question. My understanding is that they want you to be able to listen, comprehend, and be able to make an educated answer. The trickiest question always asked is " What are your weaknesses?"
How do you organize your work day?
Career goals
Tell me about a time when you had to multi-task priorities. How did you react? What did you do
She asked me to tell me about myself. What did I do at my most recent positions. Why did I apply for this position. What was my salary expectation.
Questions were very general / generic and I was allowed to relate my prior claims handling experiences (with a different line of business) to scenarios involving accident and health supplemental insurance products / claims. I had no prior experience handling these types of claims but that did not dissuade management from offering me the job anyway.
Viewing 31 - 40 interview questions
See Interview Questions for Similar Jobs
Claims RepresentativeLiability Claims RepresentativeInsurance Claims ProcessorField Claims RepresentativeSenior Claims ExaminerAssociate Claims RepresentativeMedical Claims RepresentativeProperty Claims RepresentativeWorkers Compensation Claims RepresentativeWork Comp ClaimsSenior Claims SpecialistClaims Processing SpecialistInsurance Customer Service RepresentativeClaims ExaminerClaims Representative AssociateInsurance Customer ServiceSenior Claims AdjusterMedical Claims Examiner