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Senior Customer Service Representative Interview Questions
3,074 senior customer service representative interview questions shared by candidates
Just google it. Most of the questions asked have already been posted online.
How did you handle a situation/made a decision when you did not have all the data?
Dependent on your experience, the more you answer, the more questions you get asked (don’t forget their LP - Dive deep)
There were no difficult or unexpected questions
What was the worst experience you've had
General questions and board. Role playing and presenting
Tell me about yourself Why barclays and why customer service Tell us a situation where you identified a risk , how did you deal with it? Excellent customer service skill, How you added value to your team , achievement Time when you recommend IT tools
Main achivemenets and weaknesses
Name a time when you’ve worked a complex commercial opportunity. How did you set up the process and ensure the company won plus remained profitable.
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