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INSIST ON THE HIGHEST STANDARDS
 Definition and Indicators Insist on the Highest Standards: Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Raise the quality bar by demanding that your team delivers high quality products, services and solutions? · Teach and coach employees about setting their own high standards and exceeding customer expectations? · Provide feedback to employees when work is of high quality and coach to continually improve work? · Ensure the quality bar remains high by delivering high quality work, and demanding it of others’ work? · Continually self-critique your work to make sure the quality is the best it can be? · Accept and seek out coaching and feedback from your manager and others about improving the quality of your work? Tell me about a time when you have been unsatisfied with the status quo. What did you do to change it? Were you successful? Tell me about a time you wouldn’t compromise on achieving a great outcome when others felt something was good enough. What was the situation? What measures have you personally put in place to ensure performance improvement targets and standards are achieved? Describe the most significant, continuous improvement project that you have led. What was the catalyst to this change and how did you go about it? Give me an example of a goal you’ve had where you wish you had done better. What was the goal and how could you have improved on it? 6. Tell me about a time when you have worked to improve the quality of a product / service / solution that was already getting good customer feedback? Why did you think it needed continued improvement? Give an example where you refused to compromise your standards around quality/customer service, etc. Why did you feel so strongly about the situation? What were the consequences? The result? INVENT AND SIMPLIFY
 Definition and Indicators Invent and Simplify: Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here”. As we do new things, we accept that we may be misunderstood for long periods of time. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Simplify and always encourage others to innovate and change inefficient or unnecessarily complex processes? · Use new ideas and methods to do your job better and enhance the customer experience? · Create an environment that encourages breakthrough thinking that is simple? · Encourage innovation and invention for the right reasons, helping others not to unnecessarily reinvent the wheel? · Think up and implement great ideas and simple solutions? · Know when not to reinvent the wheel? Tell me about the most innovative thing you’ve done and why you thought it was innovative (can also probe with: That sounds more evolutionary than revolutionary – tell me about something you’ve done you feel was truly revolutionary? Ask for one or two additional examples to see if it’s a one off or pattern.) 2. People often say the simplest solution is the best. Tell me about a particular complex problem you solved with a simple solution. 3. Tell me about a time you were able to make something significantly simpler for customers. What drove you to implement this change? 4. Describe a challenging problem or situation in which the usual approach was not going to work. Why were you unable to take the usual approach? What alternative approach did you take? Was it successful? 5. Give an example of a creative idea you had that proved really difficult to implement. What was the idea and what made it difficult to implement? Was it successful? 6. Tell me about an out-of-the-box idea you had or decision you made that had a big impact on your business. 7. Give me an example of how you have changed the direction or view of a specific function/department and helped them embrace a new way of thinking? Why was a change needed?
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Senior Investigation Specialist

Interviewed at Amazon

3.5★
Jul 19, 2015

INSIST ON THE HIGHEST STANDARDS
 Definition and Indicators Insist on the Highest Standards: Leaders have relentlessly high standards - many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high quality products, services and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Raise the quality bar by demanding that your team delivers high quality products, services and solutions? · Teach and coach employees about setting their own high standards and exceeding customer expectations? · Provide feedback to employees when work is of high quality and coach to continually improve work? · Ensure the quality bar remains high by delivering high quality work, and demanding it of others’ work? · Continually self-critique your work to make sure the quality is the best it can be? · Accept and seek out coaching and feedback from your manager and others about improving the quality of your work? Tell me about a time when you have been unsatisfied with the status quo. What did you do to change it? Were you successful? Tell me about a time you wouldn’t compromise on achieving a great outcome when others felt something was good enough. What was the situation? What measures have you personally put in place to ensure performance improvement targets and standards are achieved? Describe the most significant, continuous improvement project that you have led. What was the catalyst to this change and how did you go about it? Give me an example of a goal you’ve had where you wish you had done better. What was the goal and how could you have improved on it? 6. Tell me about a time when you have worked to improve the quality of a product / service / solution that was already getting good customer feedback? Why did you think it needed continued improvement? Give an example where you refused to compromise your standards around quality/customer service, etc. Why did you feel so strongly about the situation? What were the consequences? The result? INVENT AND SIMPLIFY
 Definition and Indicators Invent and Simplify: Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here”. As we do new things, we accept that we may be misunderstood for long periods of time. What this looks like in Practice As a people manager do you… As an individual contributor do you… · Simplify and always encourage others to innovate and change inefficient or unnecessarily complex processes? · Use new ideas and methods to do your job better and enhance the customer experience? · Create an environment that encourages breakthrough thinking that is simple? · Encourage innovation and invention for the right reasons, helping others not to unnecessarily reinvent the wheel? · Think up and implement great ideas and simple solutions? · Know when not to reinvent the wheel? Tell me about the most innovative thing you’ve done and why you thought it was innovative (can also probe with: That sounds more evolutionary than revolutionary – tell me about something you’ve done you feel was truly revolutionary? Ask for one or two additional examples to see if it’s a one off or pattern.) 2. People often say the simplest solution is the best. Tell me about a particular complex problem you solved with a simple solution. 3. Tell me about a time you were able to make something significantly simpler for customers. What drove you to implement this change? 4. Describe a challenging problem or situation in which the usual approach was not going to work. Why were you unable to take the usual approach? What alternative approach did you take? Was it successful? 5. Give an example of a creative idea you had that proved really difficult to implement. What was the idea and what made it difficult to implement? Was it successful? 6. Tell me about an out-of-the-box idea you had or decision you made that had a big impact on your business. 7. Give me an example of how you have changed the direction or view of a specific function/department and helped them embrace a new way of thinking? Why was a change needed?

I wrote down every single thing I was asked after each call.. I hope this helps someone: First call: 1) A time you failed on something? How did I get them to be ok with this? What was the reception? What would I do differently? 2) When I changed a process or had a new idea? How did I get them onboard? How did they react to this idea? 3) How have I convinced a team member of my ideas? What were their concerns? How did I convince them? 4) Something halfway through I saw there was a bigger opportunity than planned? Second Call: 5) When I overachieved on something? What were the 3 obstacles? How did I convince them? 6) When I dived deep into data to find and answer? What was I trying to find? Assessment day on video, 1st: 7) Done something to a tight deadline? What decided the change? What would I do differently? How did I get people to do this task? What was the conversation like? How did it all fit together? 8) When I overcame an obstacle? What was the start of the issue? How did I find the issue? Talk me through how you used data to find this? 9) When I did a task I didn't think I could achieve? How did I make it happen? 2nd (Head of SVM, the boss) 10) When I used data to find and fix a problem (some questions are repeated) 11) When I had a complex problem with a big amount of detail to consider? How and where did I find these points? 12) A time when I created a metric? (at this point I realised I didnt want the job!) How did I create it? How did it change the before and after in working? 3rd (Roof Raiser!) 13) A time when a customer was difficult? How did I discover this problem? 14) When I did something that was outside of my remit? How did I get others to get involved? 4th: 15) When your manager asked you to do something you disagreed with? How did you deal with it? What was your approach? What was the result? 16) A time when you wanted to do something but your manager didn't agree? How did you get them onboard? How did I approach it? Did it benefit anyone else? 5th: 17) A new idea to improve productivity and morale on my team? How did it help and what was the result? 18) When I implemented a new process to make it easier for the customer to shop? How did the success get measured? Outside of sales, what else made it successful? How did I get everyone to try it? What would I of done differently? 19) When I thought differently and out of the box and it wasn't agreed with? How did I measure the success of it? How did I save the business money? What were the main challenges?
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Senior Vendor Manager

Interviewed at Amazon

3.5★
Oct 21, 2020

I wrote down every single thing I was asked after each call.. I hope this helps someone: First call: 1) A time you failed on something? How did I get them to be ok with this? What was the reception? What would I do differently? 2) When I changed a process or had a new idea? How did I get them onboard? How did they react to this idea? 3) How have I convinced a team member of my ideas? What were their concerns? How did I convince them? 4) Something halfway through I saw there was a bigger opportunity than planned? Second Call: 5) When I overachieved on something? What were the 3 obstacles? How did I convince them? 6) When I dived deep into data to find and answer? What was I trying to find? Assessment day on video, 1st: 7) Done something to a tight deadline? What decided the change? What would I do differently? How did I get people to do this task? What was the conversation like? How did it all fit together? 8) When I overcame an obstacle? What was the start of the issue? How did I find the issue? Talk me through how you used data to find this? 9) When I did a task I didn't think I could achieve? How did I make it happen? 2nd (Head of SVM, the boss) 10) When I used data to find and fix a problem (some questions are repeated) 11) When I had a complex problem with a big amount of detail to consider? How and where did I find these points? 12) A time when I created a metric? (at this point I realised I didnt want the job!) How did I create it? How did it change the before and after in working? 3rd (Roof Raiser!) 13) A time when a customer was difficult? How did I discover this problem? 14) When I did something that was outside of my remit? How did I get others to get involved? 4th: 15) When your manager asked you to do something you disagreed with? How did you deal with it? What was your approach? What was the result? 16) A time when you wanted to do something but your manager didn't agree? How did you get them onboard? How did I approach it? Did it benefit anyone else? 5th: 17) A new idea to improve productivity and morale on my team? How did it help and what was the result? 18) When I implemented a new process to make it easier for the customer to shop? How did the success get measured? Outside of sales, what else made it successful? How did I get everyone to try it? What would I of done differently? 19) When I thought differently and out of the box and it wasn't agreed with? How did I measure the success of it? How did I save the business money? What were the main challenges?

Largely IT Support Questions - around Web support How would you troubleshoot a slow database? How would you respond to a DDoS Attack? How would you design the worlds largest web platform? Give me an example of when you faced a big challenge for you?
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Senior Technical Account Manager (AWS)

Interviewed at Amazon

3.5★
Oct 19, 2020

Largely IT Support Questions - around Web support How would you troubleshoot a slow database? How would you respond to a DDoS Attack? How would you design the worlds largest web platform? Give me an example of when you faced a big challenge for you?

1. Example of quantifying risks, what were the results and what have you learn about it. 2. Situation that you have to accept something that you don't agree with. 3. Product that you are proud of. 4. How you led a project from end to end. 5. Dealing with ambiguities and how did you make decisions to move forward.
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Senior Product Manager

Interviewed at Amazon

3.5★
Dec 9, 2020

1. Example of quantifying risks, what were the results and what have you learn about it. 2. Situation that you have to accept something that you don't agree with. 3. Product that you are proud of. 4. How you led a project from end to end. 5. Dealing with ambiguities and how did you make decisions to move forward.

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