Q. You have a backlog of 10,000 support tickets with users waiting 90 days for a response. What do you do? Q. How would you improve CoinTracker's Contact Us page? Please explain why you would make any suggested changes. Q. Write replies to the below support request: Dianna: "My tax calculations are wrong. Can you review them?" Dianna: "The cost basis is 20K higher than it should be and there is no way that the total proceeds should be 1M!!!" Dianna: "How can I see my transactions that I did in December 2017 only?" Q. What product improvements would you recommend to the team? Q. What is better and worse about CoinTracker compared to competitive solutions? Q. 1. Start by [reading this CoinTracker help center article](https://help.cointracker.io/en/articles/1920336-what-is-the-difference-between-net-fiat-invested-and-cost-basis) 2. Now let's say the following events occur: - On January 1, Satoshi buys three bitcoin (BTC) for $100 each - On March 15, Satoshi buys four more BTC for $200 each - On December 12, Satoshi sells five BTC for $150 each 3. After each of the steps above, assuming first-in first-out (FIFO) accounting, what is Satoshi's: - Net Fiat Invested - Cost Basis - Capital Gain 4. How do these three values change if Satoshi uses last-in first-out (LIFO) accounting instead? 5. Satoshi asks you whether they should use FIFO or LIFO accounting — what do you recommend
