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Senior Support Specialist Interview Questions
252 senior support specialist interview questions shared by candidates
Asked about previous work experience
What would I do if a student with a difficult problem was demanding an answer and I did not know the information?
Need to know how to setup hardware such as printers.
I was asked to explain one task in basic terms so that anyone could follow the directions.
Why do you want to work for Sony?
Describe a time you were working on a project that didn't go according to plan and how you handled it. Describe a time you didn't know the answer to something and no one was available to get you an answer right away - what was your process like? Describe a time where you had a lot to do and how you organized it? How would you go about restoring lost trust in a client who feels their expectations were not met?What is one of the proudest moments of your career? Describe a time you failed and what that was like for you - how did you overcome it?
Why do you want to take on this role?
How do I personally keep abreast of the current technology.
What was a time you were approached with a difficult situation that you did not know the answer to?
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