Home Assignment (Written, Timed) 1. Ride-Hailing Flow - Describe what happens in matching to vehicle and assignment to vehicle phases. 2. Troubleshooting UI Issue - Button (“Add new user”) doesn’t work when clicked — what steps would you take? 3. Google Support Scenarios - Find video of Michael Jordan slam dunk contest, convert to GIF. - Customer says “Google doesn’t work” (search results make no sense). - How to reset a Google account password. - Angry customer email — write a reply.
Senior Technical Support Engineer Interview Questions
385 senior technical support engineer interview questions shared by candidates
the questions are with an open answer so is important to provide your views and opinions
How did you handle a difficult customer in the past?
Do you have any experience with Neo4j? Do you have any experience working Aurora?
Previous experience and the troubleshooting skills we have acquired over the years for supporting customer issues
questions based on previous experience and networking basics
STAR situations , how would handle a tough customer, tech experience, etc.
Questions related to sql, Java, debugging, o/p and i/p, Java expection analysis, different tools for debugging and log analysis, load balancing, monitoring and many more.
How comfortable would you be if I asked you to re-build a crashed AD domain controller?
about current role. how good are you with scripts and sql. current project details. cloud knowledge, kubernetes
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