TCP/IP, IPSec, SSL, BGP, OSPF and troubleshooting
Senior Technical Support Engineer Interview Questions
385 senior technical support engineer interview questions shared by candidates
The technical interviews focused on my background in networking; but we also touched on security: IPsec, TLS, etc. I asked the management team a lot of questions about the company, the team and the role.
Questions about the previous experience and packet captures.
Classic questions introduce yourself experience etc.
There were two stages, one technical and the other more of customer service or more situational responses.
What challenges have you faced while working in support?
Talk about a time you made a change to your team and the results of the change.
Mostly STAR format questions and some technical questions.
What is the most complicated support ticket you have recently worked on.
They asked fairly in depth questions on Java including stack trace debugging and explanation of the initial Java statement (static void main class)
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