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Senior Technical Support Engineer Interview Questions
385 senior technical support engineer interview questions shared by candidates
Fundamental concepts related to Salesforce based on the topics you decide
Generic questions and scenarios about different things, from DNS to storage transports etc, what is RAID... A 45' written questionnaire on various technologies, from Windows to Linux to storage.
What is Active Directory? What is user authentication? What is RAID? Explain types of RAID. What is backup and explain different types of backup?
about my current organisation and my role
General speaking skills, in depth Technical question, Checking the attitude, business knowledge questions, HR, background verification and finally salary negotiation.
Scenario-based problem solving, and understanding my fit for the team and organizational culture.
Have you encountered a situation where you were unable to get information or a response for another department? If so, how did you over come that?
They asked for examples of the most challenging customers and cases handled in previous jobs and what it took to resolve them.
Very detailed, low-level networking questions about OSI layer 2 and 3 protocols. I was stumped and had trouble understanding how a support role would need to know that instead of a network admin.
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