Lots of questions asked. Lots of them competency based.
Service Advisor Interview Questions
51,135 service advisor interview questions shared by candidates
Tech Support - Questions ranged from previous work experience to the applicant's experience with technical support. It's not required, but it's helpful if you own a few Apple products. There were a ton of general technical questions asked, but nothing too challenging. Expect a roleplay during the second and third interviews. Be familiar with both iOS and OS. The second interview is the most challenging. For the third interview, the manager you'll meet with wants to make sure your knowledge is consistent with what you showcased in the second interview, but will focus on getting to know the applicant on a personal level to see if you're a good fit. ITunes - There were a mixture of questions related to previous work experience, if I had ever been fired from a position, why I no longer work for previous employers, what Apple products do I own, if I had chat support experience, and why I want a chat support position (which was asked at least twice). Those questions were followed by two chat roleplays related to iTunes support. Customer A is having trouble with their log in. How would you help them? Customer B's child purchased multiple apps using their account without their knowledge. How would you help them? The recruiter plays the customer and the prospective employee is to provide support. Be prepared to handle both roleplays at once. This is to simulate managing multiple customers at a time.
Who founded Apple?
Why do you want work as an at home adviser?
How do you keep up with fashion?
What do you know about the company
What are the differences between WiFi, Hotspot, and Blu-tooth?
What does a hard drive and RAM have to do with physics?
If your mother bought an iPhone, and she called you saying, "My iPhone won't send or receive E-Mails," how would you walk her through fixing the issue?
What was a recent situation where you had to help an irate customer? How did you handle the situation? What would you have done differently?
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