1. Describe a situation in the past where you were told you did something wrong and how did you react? 2. What are you like working in teams? 3. If you had a super power what would it be? 4. What is one thing that you are really good at?
Service Associate Interview Questions
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They asked a few questions on specific situations I've encountered while working as a CSA.
Why do you want to work for American Airlines?
The questions tend to examine how you handle adverse situations. As I previously mentioned they tend to use the STAR method. They are likely to ask what do you know about the company? What do you want to be here? What do you know about the job you're applying to?
Tell me about a time you work in a team to reach a goal
Do you have open availability to work holidays weekends?
Are you a team player?
Name a time where you had to deal with an upset customer what did you say?
What are your weaknesses?
Name a time where you had a difficult co worker or peer. How did you deal with them?
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