Job Fit - so again understanding of the role, why Capital One, what are you looking for in your next role. Competency Based; why and how you came across Capital One/role, examples of customer service/dealing with a problem, relevant skills, team working, time you managed a change in policies, how do you handle feedback. Capital One respond positively when you ask questions and show interest in the company so definitely have some prepared.
Describe a time that you faced a difficult situation at work. What was the situation? How did you overcome it?
What did you do with in irate customer?
Why the company? What is your greatest weakness? Turn a situation that might have been handled differently, in to a learning experience. Research the company beforehand as well to show you have a genuine interest in the position.
What do you know about HFH
Usual explain how you would handle..........
none where hard. all situational
Previous job title and duties
The basic tell us about yourself, how do you handle busy environments/multi-tasking, how are you a fit, etc.
How did you solve the problem if you encountered an unexpected situation with customer service?
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