Service Management Interview Questions

756 service management interview questions shared by candidates

For the video interview they asked 5 questions: - What do you know about the role and why did you apply? - Why do you think you’re the right person for this role? -Tell me about a time you went out of your way for a customer? -Tell me about a time you had to adopt a different approach when a situation changed unexpectedly? For the last question: There is a video of an adviser speaking to a customer -You are asked what you thought the adviser had done well and how he could improve on?
avatar

Customer Service - Personal Banker

Interviewed at NatWest Group

4
Sep 15, 2019

For the video interview they asked 5 questions: - What do you know about the role and why did you apply? - Why do you think you’re the right person for this role? -Tell me about a time you went out of your way for a customer? -Tell me about a time you had to adopt a different approach when a situation changed unexpectedly? For the last question: There is a video of an adviser speaking to a customer -You are asked what you thought the adviser had done well and how he could improve on?

1. What do you know about IT Service Management and why should we hire you? 2. Tell me a situation where you identified a risk within the operations and what you did about it? 3. Describe a situation where you had to pass a bad news to a colleague (Management Level) and tell us how and where the conversation took place?
Oct 7, 2013

1. What do you know about IT Service Management and why should we hire you? 2. Tell me a situation where you identified a risk within the operations and what you did about it? 3. Describe a situation where you had to pass a bad news to a colleague (Management Level) and tell us how and where the conversation took place?

Q: Totally, inappropriate set of questions. Q: They just take a very long time to update the candidates. Q: Written exams are totally a waste of time and they hardly give proper feedback. Even after multiple chases.
Sep 8, 2021

Q: Totally, inappropriate set of questions. Q: They just take a very long time to update the candidates. Q: Written exams are totally a waste of time and they hardly give proper feedback. Even after multiple chases.

Viewing 401 - 410 interview questions

Glassdoor has 756 interview questions and reports from Service management interviews. Prepare for your interview. Get hired. Love your job.