Service Management Interview Questions

756 service management interview questions shared by candidates

First step of interview was pretty fine, basic questions, why that job, salary expectation, etc. Second interview is a bit detail oriented. how you can work under the stress and why that company ? why that position? how did you handle the difficult situations ? etc..
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HR Service Associate

Interviewed at SAP

4.2
Oct 17, 2022

First step of interview was pretty fine, basic questions, why that job, salary expectation, etc. Second interview is a bit detail oriented. how you can work under the stress and why that company ? why that position? how did you handle the difficult situations ? etc..

- Describe the most challenging project, what were the difficulties, what did you learn? - Which position do you prefer in a team, leader / something else? - Do you prefer to work in a team or alone? - How well do you cope with pressure? Do you tend to leave some aspects for the last moment?
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HR Service Associate

Interviewed at SAP

4.2
Jul 8, 2020

- Describe the most challenging project, what were the difficulties, what did you learn? - Which position do you prefer in a team, leader / something else? - Do you prefer to work in a team or alone? - How well do you cope with pressure? Do you tend to leave some aspects for the last moment?

The most unexpected question was about my door to door marketing experience in my previous role with RBC, which I had never done, and he was well aware that I'd never had any experience doing that in my previous role, as I moved from the call centre. Most of the interview was not questioning me at all, but simply going over the job, as though he'd already made up his mind that I had won the role. Most of the questioning was about the move from one location to another, and if I was interested in doing so.
May 24, 2013

The most unexpected question was about my door to door marketing experience in my previous role with RBC, which I had never done, and he was well aware that I'd never had any experience doing that in my previous role, as I moved from the call centre. Most of the interview was not questioning me at all, but simply going over the job, as though he'd already made up his mind that I had won the role. Most of the questioning was about the move from one location to another, and if I was interested in doing so.

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