Give an example of a time you encountered an angry customer.
Service Representative Interview Questions
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What experience do I have? What makes me a good fit for this job?
Which of theses would you choose and why? A) to swim across a lake with a whale in it, B) to ride a skateboard down a long hill, C) to ride a motorcycle across ice not knowing how thin it was
Questions were actually simple including, "Explain a time when you had to help an extremely rude customer?", and "What do you like most about customer service?"
It was a behavioral interview, ie - give me an example of a situation where you made a mistake and how you resolved it.
What kind of customer service skills do you have to offer?
Am I looking to advance?
As when interviewing with most sales positions, I was asked to give an example of a sales pitch for ADP.
How do you feel about entertaining clients after hours in events like dinners, golf outings, ballgames, etc. (May not seem like a tough question, but when you are married with kids, you don't want to commit to being gone around the clock.)
How big is your natural market?
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