What are my goals?
Service Representative Interview Questions
145,222 service representative interview questions shared by candidates
Basic questions
This was a 4 hour interview with many, many questions. It's a very technical position supporting huge enterprise clients. Ensure you have experience/knowledge of analytics, client server topology/troubleshooting and customer service.
Locate a specific item on the website.
Where I see myself with company in 5 years?
Is one call resolution or call time more important to you?
Run me through your CV Why metro bank? Tell me about a time you received good customer service? Tell me when you gave good customer service? Why is metro bank unique? Some maths questions e.g. 5% of 200? 40% of 200? 144/24?
Describe a situation when working with a disgruntled customer. How I would fit into Apac? Describe a work situation you found to be difficult but you overcame? What would you do if you knew another employee was slaking on the job?
They asked about my college experience
Was I available on 2 specific days during the week to perform data collection,Background on any experience and former jobs held.
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