for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.
Why do you want to work here?
1. What is your dream job? 2. How do you feel about cold calling? 3. Do you work best individually or in a group?
- tell me about your self, - Strength and weeknesses - why avery - why leave your job - tell me about difficult situation
What stresses you out and how do you deal with it?
Are you applying for other jobs and/ or have you received a job offer elsewhere
Have you ever worked with referrals?
Nothing important or critical to the job. It's all personal and leading questions designed to figure you out and "qualify" you. It's a sales pitch from the word go.
How would you handle a situation where you didn’t know the answer?
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