How I I dealt with difficult customer
Service Sales Representative Interview Questions
3,123 service sales representative interview questions shared by candidates
Do you have any previous retail experience?
How do you handle difficult customers
Why do you want to work from home.
How do you perform under pressure?
DM asked me "There are approximately 20 working days in a month, if you want to visit & do Preventive Maintenance for your top 100 customers in your territory, 6 customers/day (assuming that there is no emergency service call/s), how would you manage your time among customers? If you have extra time, what would you do ?
They didn't seem to ask questions.
What was a time when you made a mistake on the job, and how did you fixed it? What did you learn about that experience?
This was an interactive interview. Although there were questions, the interview was alternative to the common place HR driven variety. I was asked to write a response to a potentially huge customer on behalf of a C level executive. This was a real-life situation and it tested my ability to think on my feet, listen and craft an articulate, simple and info. packed response. I was asked to give an example of "doing the right thing". Moreover, I was asked to interact with different employees in different departments to accomplish small tasks. Additionally, I played the role of a Technical Support Specialist and responded to a mock call with an upset customer calling in.
What can you bring that unique to the team?
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