There was not really any difficult question, just be sure about the position you applied for and your motivations. Having a few questions of your own I guess is an advantage.
Services Executive Interview Questions
1,864 services executive interview questions shared by candidates
don't remember, I think why you want to work with customer and what id I decide I want to work within my studies field-economics
What was the problem and solution for us?
You had to prove that you understand the text written by choosing the right answer from the question. You had to write a formal letter in English You had to handle a test phone call in English
Too many questions 1. Group assessment and self intro 2. Language test 3. Interview, role play and tons of scenario questions as to how to handle customers etc
where do you see yourself in a short time frame and in a long time frame?
Tell me about an experience with an angry customer. (In details)...pretty much describe how you handled it and how you made customer happy again.
Why Booking?
What would you say in case a guest calls complaining about an overbooking? How would you handle the situation. etc.
Can you describe how you gave a very bad/excellent customer service?
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