Do you think it's more important to be respected or well liked?
Services Interview Questions
259,531 services interview questions shared by candidates
Name 3 safety measures you use everyday.
Name a time when you had to deal with a difficult customer.
why do you think you should work here?
How you deal with one customer that would not smile
Do you have a good work history
What is your understanding of CBA digital platforms for customers and how are we leading the way with the technology? something along those lines
how have i been successful in previous jobs?
After receiving the first mail from CBA, they will send a link which loads a website-page, and you have to answer some questions (Sorry! I cannot remember clearly, but around 40 questions). There is no right or wrong answer; you have to choose one answer for every question. E.g. If someone comes to the bank and is very angry for a service, what would you do? 1. I ask him to calm down. 2. I will assure them that I will help them. 3. I do whatever to make him happy. 4. I will talk to my manager. OK! But for the digital interview: 1- I did it on my mobile phone! If you have a laptop, use your laptop - not the smart phone. 2- Download an application called "HireVue" 3- Enter a code (which is in your email sent by CBA. 4- There are 2 parts: ---First part: 5 questions ---Second part: 2 Questions: kind of scenario questions For each question, you have 2 minutes to prepare and 3 minutes to answer. Q1: Why CBA? Q2: Tell me about a time you faced a difficult customer. Q3: Why do we have to hire you? Q6: Someone is on the phone, and is shouting at you ...., go on and talk to him!
What motivates you?
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