They recognized I have both a sales and professional services background inquiring about the resume.
Services Interview Questions
259,645 services interview questions shared by candidates
Tienes experiencia para negociar en Inglés?
Job experience
There wasnt one
What do you value more customer service or sales?
First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
What would you do if there was a problem with a customer?
What was the best customer experience you gave to your client?
Do you work better as a team or along?
How will you handle certain situations as a representative because you will run into difficultly customer inevitably.
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