Services Manager Interview Questions

139,917 services manager interview questions shared by candidates

Largely IT Support Questions - around Web support How would you troubleshoot a slow database? How would you respond to a DDoS Attack? How would you design the worlds largest web platform? Give me an example of when you faced a big challenge for you?
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Senior Technical Account Manager (AWS)

Interviewed at Amazon

3.5
Oct 19, 2020

Largely IT Support Questions - around Web support How would you troubleshoot a slow database? How would you respond to a DDoS Attack? How would you design the worlds largest web platform? Give me an example of when you faced a big challenge for you?

A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
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Customer Service Representative (Remote)

Interviewed at Cox Communications

3.9
Nov 6, 2021

A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?

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