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Services Manager Interview Questions
139,938 services manager interview questions shared by candidates
What are my goals?
Basic questions
This was a 4 hour interview with many, many questions. It's a very technical position supporting huge enterprise clients. Ensure you have experience/knowledge of analytics, client server topology/troubleshooting and customer service.
Locate a specific item on the website.
Where I see myself with company in 5 years?
Is one call resolution or call time more important to you?
Run me through your CV Why metro bank? Tell me about a time you received good customer service? Tell me when you gave good customer service? Why is metro bank unique? Some maths questions e.g. 5% of 200? 40% of 200? 144/24?
Describe a situation when working with a disgruntled customer. How I would fit into Apac? Describe a work situation you found to be difficult but you overcame? What would you do if you knew another employee was slaking on the job?
What was my experience in using the tools for the position.
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