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How would you deal with a very angry customer that has purchased an item the day before (for example shoes and the heel has come off or they purchased something then realised the item they were given was not the item they purchased) and is now demanding a refund and is refusing to leave without a refund?
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Shop Assistant

Interviewed at Cancer Research UK

3.7
Apr 27, 2021

How would you deal with a very angry customer that has purchased an item the day before (for example shoes and the heel has come off or they purchased something then realised the item they were given was not the item they purchased) and is now demanding a refund and is refusing to leave without a refund?

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