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Software Development Advisor Interview Questions

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51,135 software development advisor interview questions shared by candidates

A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?
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AT Home Advisor

Interviewed at Apple

4.1★
May 20, 2013

A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?

One questions they ask is how you would handle a situation where somebody calls in for support, yet they are experiencing a rather busy moment in the day where a lot of variables come into play. The example provided me was of a busy Mother, who was about to leave to see her daughters recital while also juggling a pet and a young son. The questions were regarding a printer issue she was having at the moment. She was in a hurry and needed assurances that the issue would be resolved.
avatar

Applecare At Home Advisor

Interviewed at Apple

4.1★
May 21, 2015

One questions they ask is how you would handle a situation where somebody calls in for support, yet they are experiencing a rather busy moment in the day where a lot of variables come into play. The example provided me was of a busy Mother, who was about to leave to see her daughters recital while also juggling a pet and a young son. The questions were regarding a printer issue she was having at the moment. She was in a hurry and needed assurances that the issue would be resolved.

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