Paraphrased: If you don't understand a sheet of instructions that you are going to relay to a customer, what should you do?
Software Support Interview Questions
962 software support interview questions shared by candidates
I didn't have any difficulties, I honestly and whole heartedly did my research. I wasn't afforded any heads up from insiders, or privy to any networking, I found Glassdoor after the fact even. I went in blind other than knowing I had to prepare and give a presentation about a scenario specific to my field. I was informed that I had to complete a battery of test once I arrived so be prepared.
I was emailed a technical assessment, a JavaScript challenge for sorting a list and rendering it. I would rate the difficulty at an average level and since I am still at an entry-level JavaScript understanding I had to reach out for some help.
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To write out a professional email in response to a customers concerns
1.Tell me about yourself. What do you do in your current position/role? 2.How do you feel you will manage your commute to work everyday? 3.How do you feel about moving into a more technical role? 4.How would you feel taking instructions when you feel you could do a better job being in charge? 5.How do you deal with conflict within your team? 6.Why are there no SLAs where you currently work? 7.Where do you see yourself in 5 years' time? 8.What do you feel you would bring to the team? 9.How would you deal with a customer asking for help with software outside of your remit?
How would I handle an upset customer?
Why should we hire you
General questions over Accounting knowledge and if I had customer support experience. The manager was very nice and asked a few direct questions based on their products and services which allowed me to understand their requirements better.
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