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What do you tell a customer that brings back an item to exchange for a different kind, say a brand of milk that we don't sell at our store, but the competitor down the road, where they more than likely originally purchased it from does?
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Grocery Replenishment Specialist

Interviewed at Publix

3.7
Mar 22, 2013

What do you tell a customer that brings back an item to exchange for a different kind, say a brand of milk that we don't sell at our store, but the competitor down the road, where they more than likely originally purchased it from does?

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