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Interviewer asked me how to solve Amazon's Christmas delivery promise situation... which I thought was one of those absurd questions that nobody can answer in 5, 10, or even 15 minutes but I gave it a try. Seemed like a case type question that you would expect from a snobby consulting firm.
What does good customer service mean to you.
What is good customer service?
I received an email stating the time and location of my interview. When I arrived at the store I spoke to an ALDI employee and informed him that I had come for an interview. He looked rather confused and replied that the manager was not expecting me. I was then told to wait in the store until the manager was free to see me. After a wait of twenty minutes a young man invited me into the office. He preceded to ask me why I applied for the role and why I wanted to work for ALDI. and what did I regard as being good customer service? He stated at one point that all ALDI'S products were own brand until I informed him that the kellogs cornflakes on the shelf were not an ALDI's product. He was not prepared to conduct the interview and he displayed a lack of knowledge regarding the store. This made the company seem rather amateurish to say the least.
Out of preference, what's your favourite ALDI store in your area and why?
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Q: tell about a time you went above and beyond for work
Tell us something about yourself.
Q: Name a time that you faced a difficult situation and how you resolved it.
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