Support Analyst Interview Questions

5,374 support analyst interview questions shared by candidates

Have you ever had a situation where... sort of questions on the phone. In person was more technical, what do you know about Q2 etc. but also, general questions regarding any experience with SQL and questions regarding getting around windows environment
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Support Analyst

Interviewed at Q2 Software

3.5
Aug 8, 2016

Have you ever had a situation where... sort of questions on the phone. In person was more technical, what do you know about Q2 etc. but also, general questions regarding any experience with SQL and questions regarding getting around windows environment

Scenario #1: Below are three client emails that you may potentially receive as a Client Support Analyst. Please respond to the client in a manner you feel is most appropriate – both addressing the questions/concerns and providing a solution, if applicable. B. A client flags that you have been unresponsive -The client emailed twice within two days (following up on the same email chain) and noted that he/she not responded to. They inquired as to whether or not ListenFirst supports TikTok. We don’t at this time, but we hope to later in 2020. C. A client is having trouble using the platform to solve for a specific problem. You are in a back-and- forth email discussion with the client about the functionality of the tool and feel he is still confused. How do you alleviate the issue? Scenario #2: We just signed Calvin Klein as a new client and our Account Executive just introduced you as the Client Support personnel on the account. It is your responsibility to ensure the client’s account is fully set- up prior to your in-person training with the CK team two weeks. To successfully onboard the client, you will need them to fill out an onboarding sheet with a list of users they wish to have access to the platform, all the brands they wish to track, and a break-down of the custom brand-sets they would like to have in their account. How do you start the process with Calvin Klein via email?
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Client Support Analyst

Interviewed at ListenFirst Media

3.8
Jan 6, 2025

Scenario #1: Below are three client emails that you may potentially receive as a Client Support Analyst. Please respond to the client in a manner you feel is most appropriate – both addressing the questions/concerns and providing a solution, if applicable. B. A client flags that you have been unresponsive -The client emailed twice within two days (following up on the same email chain) and noted that he/she not responded to. They inquired as to whether or not ListenFirst supports TikTok. We don’t at this time, but we hope to later in 2020. C. A client is having trouble using the platform to solve for a specific problem. You are in a back-and- forth email discussion with the client about the functionality of the tool and feel he is still confused. How do you alleviate the issue? Scenario #2: We just signed Calvin Klein as a new client and our Account Executive just introduced you as the Client Support personnel on the account. It is your responsibility to ensure the client’s account is fully set- up prior to your in-person training with the CK team two weeks. To successfully onboard the client, you will need them to fill out an onboarding sheet with a list of users they wish to have access to the platform, all the brands they wish to track, and a break-down of the custom brand-sets they would like to have in their account. How do you start the process with Calvin Klein via email?

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