Support Analyst Interview Questions

5,368 support analyst interview questions shared by candidates

1. Tell me of a time you changed the fate of a customer? ( from a customer who was not going to do business with your company to a returning customer) 2. What does good team mean to you? ( the attributes) 3. Explain your research( why is it important?) 4. What about this role/ company interests you?( why do you want this role at this company?) 5. What is a weakness that you are working on? 6. Tell me about the company/role? 7. Maybe an sql question if you state you known sql. 8. What is your dream job? 9. How would you handle customer complaining about a change in procedure?
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Associate Support Analyst

Interviewed at Abrigo

4
May 9, 2019

1. Tell me of a time you changed the fate of a customer? ( from a customer who was not going to do business with your company to a returning customer) 2. What does good team mean to you? ( the attributes) 3. Explain your research( why is it important?) 4. What about this role/ company interests you?( why do you want this role at this company?) 5. What is a weakness that you are working on? 6. Tell me about the company/role? 7. Maybe an sql question if you state you known sql. 8. What is your dream job? 9. How would you handle customer complaining about a change in procedure?

Standard interview questions (tell me about yourself, your three greatest strengths and weaknesses, your greatest accomplishment and professional failure, how you could've handled a tech support situation with a former employer better, etc.) Additionally a relatively simple test (written) was given related to general IT questions in a helpdesk support role
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Technical Support Analyst

Interviewed at SRS Health

3.1
Sep 29, 2015

Standard interview questions (tell me about yourself, your three greatest strengths and weaknesses, your greatest accomplishment and professional failure, how you could've handled a tech support situation with a former employer better, etc.) Additionally a relatively simple test (written) was given related to general IT questions in a helpdesk support role

Funds, equities, bonds, situational based questions, some basic questions too like 25% of 30 would be..?? What currency should be used if we do business with different countries..?? Like general basic terms swift, derivative s, etc.
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Trade Support Analyst

Interviewed at State Street

3.4
Jan 21, 2021

Funds, equities, bonds, situational based questions, some basic questions too like 25% of 30 would be..?? What currency should be used if we do business with different countries..?? Like general basic terms swift, derivative s, etc.

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