What do you know about DTCC? Can you describe a difficult situation you've had to deal with?
Support Analyst Interview Questions
5,370 support analyst interview questions shared by candidates
Why do you want to work as Associate Technical Support Analyst?
general questions. required tool experience. why leave previous job ? why IBM ? strengths and weakness ?
In most situations, you apply to certain position and on interview you found out it's for something completely different. Ensure to inquire manager about position on interview. Also, be aware that you can be assign to work off-hours without further notice.
What is your experience with using ServiceNow?
Technical interview consisted of working through a Q/A session testing my knowledge of Linux. This was followed up by placing me in a scenario where I was presented with some customer support ticket problems, and I had to show how I would react to the problems in terms of how I would go about resolving them. How did I arrive at resolution? How did I request information from the 'customer'? What information did I request from the 'customer'?
Why are you interested in this position? Do you have experience with SQL? Describe some of your past professional projects.
When was a time there was issue you did not how to fix or could not fix and how did you handle it?
Why are you interested in working for Citadel?
Describe day to day support functions
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