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Yesterday you launched a site for an event and pre-paid for a year but then today the event was cancelled and you don't need your site anymore. Can you cancel the website subscription immediately and can you receive a refund? Explain.
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Customer Support Associate - Remote

Interviewed at Squarespace

3.6★
Jun 12, 2019

Yesterday you launched a site for an event and pre-paid for a year but then today the event was cancelled and you don't need your site anymore. Can you cancel the website subscription immediately and can you receive a refund? Explain.

Please clearly state what you think is at the root of each customer’s question. "I've just signed up for G Suite and am attempting to sign in for the first time using my new G Suite email address and my password for my Squarespace site but it's not working. Please help!"
avatar

Customer Support Associate - Remote

Interviewed at Squarespace

3.6★
Jun 12, 2019

Please clearly state what you think is at the root of each customer’s question. "I've just signed up for G Suite and am attempting to sign in for the first time using my new G Suite email address and my password for my Squarespace site but it's not working. Please help!"

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