Un cliente llama a Factorial con un tono enfadado diciendo que necesita ayuda porque tiene que solucionar un tema y le urge. El cliente pregunta pero tú no sabes la respuesta a esa pregunta. ¿Qué harías?
Support Associate Interview Questions
4,751 support associate interview questions shared by candidates
Your supervisor tells you that there has been a policy change, you have a live chat and and emails from yesterday and emails from today in your queue. In what order do you get those done. (paraphrase)
Tell us something about IBM and why technical support?
What is DNS? What are the different ways to retrieve IP? How to run commands on windows? What is blue screen error?
What is a VPN? How do you check if two hosts are connected?
What is your strengths
Pick a product and tell me why you chose it.
Previous work history.
Q1: Explain linux boot process. Q2: Explain what kickstart is. Q3: Troubleshooting scenario. Website is down, explain how you would troubleshoot this.
What makes you a good fit for this position?
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