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Support Associate Interview Questions

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4,756 support associate interview questions shared by candidates

1) What I knew about Accenture 2) What I knew about the role 3) My previous collection experiences 4) How I handle tough clients 5) My strengths and weaknesses 6) If I plan to live in Ireland for more than few months 7) How I handle the pressure and over-tasking 8) If I can work overtime if it's necessary They also asked me about two real cases and how I reacted in front of a following case: I) It's the first week of the month (e.g. 5th September) and a client, who has a bill for €500.000, says us he would pay by the end of the month (e.g. 30th September). Then we call him in the middle of the month and he confirms us that he would pay at the end of the month. On the 28th September he says us that he can't pay. II) We are in the office, it's 3:00 pm and we close at 4:00 pm. A manager comes to you and says that you've to do something urgent.
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Collections Support Associate

Interviewed at Accenture

3.7★
Nov 24, 2015

1) What I knew about Accenture 2) What I knew about the role 3) My previous collection experiences 4) How I handle tough clients 5) My strengths and weaknesses 6) If I plan to live in Ireland for more than few months 7) How I handle the pressure and over-tasking 8) If I can work overtime if it's necessary They also asked me about two real cases and how I reacted in front of a following case: I) It's the first week of the month (e.g. 5th September) and a client, who has a bill for €500.000, says us he would pay by the end of the month (e.g. 30th September). Then we call him in the middle of the month and he confirms us that he would pay at the end of the month. On the 28th September he says us that he can't pay. II) We are in the office, it's 3:00 pm and we close at 4:00 pm. A manager comes to you and says that you've to do something urgent.

All of the questions were asking to "describe a time". For example: "describe a time when you had to work in a team and someone was not pulling their weight. How did you handle the situation?" "Describe a time when you saw something unethical happening at work. How did you respond to the situation"
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Sales Support Associate

Interviewed at Macy's

3.4★
Mar 6, 2013

All of the questions were asking to "describe a time". For example: "describe a time when you had to work in a team and someone was not pulling their weight. How did you handle the situation?" "Describe a time when you saw something unethical happening at work. How did you respond to the situation"

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