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Support Associate Interview Questions
4,756 support associate interview questions shared by candidates
Can you talk about a time where you had an interaction that you did not know how to solve and how did you approach it?
What motivates you for this job?
What do you know about alarm.con?
Name a time when your manager coached you on something
What would you do if a customer asks you for help?
How would you respond to various parent email scenario's? They basically want help with how to answer parents.
The most unexpected question the Technical Support Director asked me was: What challenges do you see coming up in this position? I was a little thrown off by it only because I didn't feel like I really had enough information about the specifics of the job tasks I would be performing were I to be hired. After about ten minutes of saying "um" on my part, I asked the Director a few questions to sort of narrow the possibilities. She was very positive and provided useful responses, and I finally said that I might be challenged to maintain the vibrant energy I felt I could bring to the company, but also that I felt was already at IXL.
Why do you want to work at IXL?
Could you tell me about a time when you worked with a team in order to accomplish a common goal?
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