What do you do if you encounter a problem that you cannot solve?
Support Associate Interview Questions
4,756 support associate interview questions shared by candidates
The STAR method is a structured way of answering behavioral interview questions. Behavioral interview questions usually start with "Tell me a time..." or "Give me an example..." By having you share an example from your past, Amazon interviewers hope to deduce how you might perform on the job in the future. It's reasonable to expect that if you were put in a similar situation, you would do no worse than how you performed in the past. Here are some examples of behavioral interview questions, relevant to Amazon: Customer Obsession. Walk us through a time when you helped a customer through a difficult process and what that looked like. Frugality. Tell me a time when you came up with a clever way to save money for the company.
Consultaron si estaba ya viviendo en Barcelona ya que sería un requisito asistir algunos días a la oficina
Mostly networking related questions and some OS related questions
Describe the OSI model. What is the windows host file? In Linux, how do you view the directory you are in? What is DHCP? What is DNS?
Describe the time you were given a task and failed.
Q.1 Suppose your friend asking which laptop he should buy what will you suggest? Tip : It is advise to Know about the processor , memory, storage , os , Ram types , Graphics Card Q 2 : Segmented Memory , Virtual Memory Q 3 : Sliding window Maximum Q 4: OSI Model Q 5: Maximum Number of Profit Max 2 Transaction Q 6: Paging Q 7 : Subnetting
I was asked some situations to test how I will solve the problem.
Describe the DHCP Process in detail.
What happens in background when I write www.amazon.com on my web browser and hit enter? (Ans. Complete process starting from how IP address request is sent from browser to OS to the DNS resolver and further, and how IP address is sent back to browser; after which the three-way-handshake procedure to establish TCP connection, and then how a request and response is generated followed by interpretation of HTML and Javascript along with images/sounds. https://medium.com/@maneesha.wijesinghe1/what-happens-when-you-type-an-url-in-the-browser-and-press-enter-bb0aa2449c1a) What are few methods of HTTP, what is HTTPs, is the port number different for HTTPs, how is SSL related to HTTPs, explain SSL handshake? How is a hub, a router, and a switch different from each other? Explain in terms of broadcast domain. As MSS was explained in TCP 3 way handshake, explain what is MTU and compare and contrast MSS and MTU together. Explain in depth what is TCP and UDP. Compare and contrast both of them. What methods are available to us in flow control and error detection/correction? What is public IP? How is it different from private IP? Can I connect to the internet using private IP? What is NAT?
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